Privacy Policy

Last updated: 31 August 2026

Men’s Health London (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website:

https://www.menshealthlondon.com/

It also explains your rights under applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who is responsible for your personal data?

The data controller responsible for your personal data is:

Ms Marta Skrodzka
Consultant Urologist and Andrological–Genitourinary Reconstructive Surgeon
Practice address: Parkside Hospital, 53 Parkside, Wimbledon, London, SW19 5NX, United Kingdom
Telephone: +44 (0)20 8137 8431
Email: [INSERT PRACTICE PRIVACY EMAIL ADDRESS]

If you have any questions about how your personal data is handled, please contact us using the details above.

2. What personal data may we collect?

Depending on how you interact with the website and our practice, we may collect:

Contact information

• Name

• Email address

• Telephone number

• Postal address where required

• Details provided when making an enquiry or requesting an appointment

Appointment and referral information

Where you contact the practice regarding an appointment, we may collect information necessary to arrange and manage your consultation, including referral information and details of previous treatment where you choose to provide them.

Health information

If you provide information about your symptoms, diagnosis, medical history, previous treatment, medications, investigations, surgery or other medical information, this may constitute special category data concerning health under the UK GDPR.

Given the specialist nature of this practice, information may also relate to sexual health, sexual function, reproductive health or genital conditions. Such information is treated as highly confidential and is subject to additional legal protection.

Information provided through forms

If the website contains contact, enquiry, referral or appointment forms, we may process the information submitted through those forms.

Please do not submit unnecessary medical or highly sensitive information through a general website contact form. Where detailed medical information is required, we will provide an appropriate and secure method of communication.

Technical information

When you visit our website, certain technical information may be collected automatically, depending on the cookies and technologies you allow, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location

• Website pages visited

• Date and time of visits

• Referring website

• Information about how you interact with the website

3. How do we use your personal data?

We may use personal data to:

• Respond to enquiries

• Arrange and manage consultations and appointments

• Communicate with patients and prospective patients

• Process referrals

• Provide healthcare services

• Review relevant medical information where necessary for your care

• Communicate about appointments, treatment or follow-up

• Maintain appropriate clinical and administrative records

• Respond to requests and enquiries from healthcare professionals

• Improve the website and user experience

• Maintain website security

• Detect and prevent fraud, abuse or security incidents

• Comply with legal, regulatory and professional obligations

• Analyse website usage where you have consented to optional analytics cookies

• Measure the effectiveness of our website and marketing activities where appropriate and lawful

We will not use your health information or information concerning your sexual health for advertising or personalised marketing purposes.

4. Lawful basis for processing

We process personal data only where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, this may include:

• Consent – where you have given valid consent, for example for certain optional cookies or marketing communications.

• Contract – where processing is necessary to take steps at your request or to provide services to you.

• Legal obligation – where processing is necessary for compliance with a legal or regulatory obligation.

• Legitimate interests – where processing is necessary for legitimate interests pursued by us or a third party, provided those interests are not overridden by your rights and interests.

• Provision of healthcare and management of healthcare services – where processing of health information is necessary for the purposes permitted under applicable data protection law.

Health information and information concerning a person’s sex life are special category data under the UK GDPR and require an additional legal condition for processing. We will only process such information where an appropriate condition under Article 9 of the UK GDPR applies.

5. Medical and sensitive information

We understand that patients contacting a specialist andrology and reconstructive urology practice may provide particularly sensitive information.

This may include information concerning:

• Erectile dysfunction

• Sexual health

• Peyronie’s disease

• Penile conditions

• Circumcision and genital surgery

• Testicular or scrotal pain

• Reproductive health

• Lichen sclerosus

• Genital lymphoedema

• Previous operations

• Medical history and treatment

Such information is treated as confidential and is processed only where necessary and lawful.

We apply appropriate technical and organisational measures to protect sensitive information against unauthorised access, loss, alteration or disclosure.

6. Website forms and enquiries

If you submit information through a website form, the information will be used to respond to your enquiry or provide the service requested.

We recommend that you do not include detailed medical information in a general contact form unless specifically requested.

Where appropriate, we may ask you to provide medical information through a secure communication method.

7. Sharing your personal data

We do not sell or rent personal information.

We may share personal data where this is necessary and lawful, including with:

• Healthcare professionals involved in your care

• Hospitals, clinics or healthcare organisations involved in your treatment

• Diagnostic or laboratory providers where relevant

• Professional advisers where necessary

• IT, website hosting and technical service providers

• Appointment or practice-management providers

• Email or communication service providers

• Website security providers

• Analytics providers where you have consented to relevant cookies

• Regulators, public authorities, courts or law enforcement agencies where legally required

Third-party service providers are expected to process personal data only in accordance with applicable data protection requirements and our instructions where they act as processors.

8. Website analytics and Google services

We may use analytics and other third-party services to understand how visitors use our website and to improve its performance.

These services may include Google Analytics, Google Tag Manager, Google Ads, Google reCAPTCHA, Google Maps, YouTube or other Google services, depending on which services are active on the website.

Where required by law, non-essential cookies and similar technologies will only be used after you have provided appropriate consent.

Analytics information may include information about your device, browser, pages visited, approximate location and interactions with the website.

We do not intentionally send medical records, consultation details, symptoms or other health information to Google Analytics, Google Ads or other advertising platforms.

Because this website relates to sensitive healthcare services, we take particular care not to use information about your health or sexual health for personalised advertising.

Google classifies health and sexual-health information as sensitive interest information and restricts its use for personalised advertising.

9. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

• Essential website functionality

• Security

• Remembering preferences

• Analytics

• Website performance

• Embedded third-party content

• Advertising or marketing, where applicable and where you have provided the required consent

Strictly necessary cookies may be used where they are required for the website to operate.

Optional cookies, including analytics and advertising cookies where applicable, will be controlled through our cookie consent mechanism.

You can change or withdraw your cookie preferences at any time through the cookie settings available on the website.

10. Google Ads and personalised advertising

If Google Ads or other advertising services are used on this website, we will operate them in accordance with applicable law and the relevant platform policies.

We will not use information about a person’s medical condition, sexual health, genital health or other sensitive health information to create personalised advertising audiences.

Healthcare and sexual-health information is treated by Google as a sensitive category for personalised advertising purposes.

Where advertising cookies or similar technologies require consent, they will not be activated until the required consent has been obtained.

11. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

The retention period depends on the type of information and why it is being processed.

Clinical and medical records may need to be retained for longer periods because of legal, regulatory, professional or clinical requirements.

Information submitted through a general website enquiry will normally be retained only for as long as necessary to deal with the enquiry and any resulting communication, unless there is a legitimate reason or legal requirement to retain it for longer.

Cookie and analytics data may be retained according to the settings and retention periods of the relevant service.

12. International transfers

Some of the service providers we use may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with UK data protection law.

Depending on the circumstances, these safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.

13. Data security

We take reasonable and appropriate technical and organisational measures to protect personal data.

These measures are designed to protect information against:

• Unauthorised access

• Unauthorised disclosure

• Accidental loss

• Destruction

• Alteration

• Other unlawful or unauthorised processing

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete information

• Request erasure of your personal data in certain circumstances

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

• Object to direct marketing

• Make a complaint to the Information Commissioner’s Office

Some rights are subject to legal exemptions and may not apply in every circumstance.

To exercise your rights, please contact us using the contact details provided above.

15. Withdrawing consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You can also change your preferences for optional website cookies through the cookie settings provided on the website.

16. Complaints

If you have concerns about how we use your personal data, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK’s data protection supervisory authority:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/
Telephone: 0303 123 1113

The ICO provides information about data protection rights and how to make a complaint.

17. Third-party websites

Our website may contain links to third-party websites, including hospitals, professional organisations, healthcare providers or external booking services.

We are not responsible for the privacy practices or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

18. Children’s privacy

Our services and website are intended primarily for adults.

We do not knowingly collect personal information from children through the website unless this is necessary and lawful in connection with the provision of healthcare.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data protection practices.

The latest version will always be published on this page, together with the date of the most recent update.

20. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Ms Marta Skrodzka
Parkside Hospital
53 Parkside
Wimbledon
London
SW19 5NX
United Kingdom

Telephone: +44 (0)20 8137 8431
Email: [INSERT PRIVACY EMAIL ADDRESS]

Website: https://www.menshealthlondon.com/